How to Resolve “3D Secure Verification Failed” Errors While Making a Payment

At Modernlisim, we prioritize your security by implementing 3D Secure verification to protect your payment information. This added layer of security ensures that only you, the cardholder, can complete a transaction. However, sometimes users may encounter a “3D Secure verification failed” error when attempting to make a payment. Below, we explore the possible reasons for this error and provide solutions to help you resolve it.

Common Reasons for 3D Secure Verification Failure

1. Pop-Up Blockers or Browser Extensions: One of the most frequent reasons for a failed 3D Secure verification is a pop-up blocker or browser extension preventing the 3D Secure page from loading. The 3D Secure page is an essential part of the verification process, and if it doesn’t appear, the payment cannot be authorized.
2. Netcode SMS Delivery Issues: If you are traveling abroad or using a different phone number, your bank’s netcode SMS (used for verification) may not be sent to your current device. This can cause the 3D Secure verification process to fail because the code needed to authorize the payment is not received.
3. Bank Enrollment in 3D Secure Program: Not all banks are enrolled in the 3D Secure verification program, or certain cards may not support international or online payments. This can result in the payment authorization failing, even if all other conditions are met.

Steps to Resolve 3D Secure Verification Issues

If you are encountering a 3D Secure verification error, consider the following steps to resolve it:

1. Use a Different Browser and Disable Extensions:
   • Try making the payment using a different web browser. Ensure that all browser extensions, especially pop-up blockers, are disabled. This will help the 3D Secure verification page load properly, allowing you to complete the transaction.
2. Check Your Device Settings:
   • Ensure that your device is not blocking pop-ups. This is crucial as the 3D Secure page may require a pop-up window to display the verification step. Adjust your browser settings to allow pop-ups for a smoother payment process.
3. Verify Your Contact Information with Your Bank:
   • If you’re overseas or using a different phone number, the netcode SMS may not reach you. Contact your bank or card issuer to ensure they have your current phone number on file. This will ensure you receive the SMS for 3D Secure verification.
4. Confirm 3D Secure Enrollment with Your Bank:
   • Not all banks or cards support 3D Secure verification, especially for international or online transactions. Contact your bank or card issuer to verify if your card is enrolled in the 3D Secure program. Additionally, confirm that your card is enabled for online and international payments.
5. Try an Alternative Payment Method:
   • If the problem persists, consider using an alternative payment method. Modernlisim supports a variety of payment options, including PayPal, credit cards, and other online payment systems. Switching to another payment method may bypass the issue.

When to Contact Support

If you have tried all the steps above and are still experiencing problems, it is best to contact your bank or card issuer directly. They can provide detailed insights into the specific issue with your card or payment method and guide you on the next steps to take. Additionally, you can contact Modernlisim’s customer support team for further assistance.

Conclusion

Encountering a “3D Secure verification failed” error can be frustrating, but following the steps outlined above can help you identify and resolve the issue quickly. Ensuring that your browser settings are optimized, verifying your contact information with your bank, and confirming your card’s 3D Secure enrollment are all crucial steps to successful online payments.

At Modernlisim, we are committed to providing a secure and seamless payment experience for our customers. If you need further assistance, don’t hesitate to reach out to our support team.